1. Privacy Policy
We are committed to protecting your privacy. Any personal information collected through our website (such as contact forms or order details) will only be used to process requests and communicate with you directly. We do not sell or share your information with third parties, except as required to fulfill your order or comply with legal obligations.

2. Ordering & Payment
All product orders are subject to availability and confirmation. Pricing and product specifications may be updated without notice. Orders may be placed through our website or by contacting our sales team directly.
Accepted payment methods include credit cards, wire transfers, and purchase orders for qualified accounts.

3. Returns & Exchanges
Returns are accepted within 30 days of delivery for unopened, unused products in original packaging. To initiate a return, please contact support@axelabio.com with your order number and reason for return.
Refunds or exchanges are subject to approval and may be subject to a restocking fee. Custom or perishable items are non-returnable unless defective.

4. Custom Product Services
Axela offers OEM/ODM and custom product development services. Specifications and terms for these services will be defined in project-specific agreements.
Custom products may have longer lead times and are not eligible for cancellation or return once production has begun, unless otherwise agreed in writing.

5. Third-Party Links
This website may include links to third-party websites. Axela BioSciences is not responsible for the content, accuracy, or practices of these sites.

6. Disclaimer
We make reasonable efforts to ensure the accuracy of all information on this site, but we do not guarantee that descriptions, pricing, or other content is error-free. Axela disclaims all warranties, express or implied, including but not limited to merchantability and fitness for a particular purpose.

7. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
📧 info@axelabio.com